We accept paypal, visa, master card, discover, american express and etsy gift cards. Payment is due at time of purchase.
Coupons can be used at check out. Follow us on Instagram to receive our specials and coupons. Only one coupon can be used at a time and they can not be used on bulk favor orders.
If you need to cancel your order please notify us immediately. We ship several times a week, if your order hasn't shipped than canceling is easily done with the press of a button. If it's shipped then it's too late to cancel. You can however request a return, please see RETURNS & REFUNDS for more info.
We ship several times a week and try to get orders out asap. We ship small lightweight packages USPS parcel post, medium/heavy weight packages USPS- priority or parcel post. If you need your order sooner let us know and we can give you prices on postage upgrades.
If the address we're shipping to is not in a secure location we can add a signature required to your receive package.
PACKAGING/ GIFT WRAPPING
Most items are sweetly packaged for gifting. The exception is for odd shaped or larger items that we can not fit in one of our gift boxes. If you happen to purchase a larger item for a gift let us know andI we will do our best to make it lovely. If you are sending a gift directly to the recipient and would like us to include a card with a message add the message and occasion in the notes to seller at checkout.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
RETURNS & REFUNDS
If you are not happy with your purchase than neither are we. We do our best to represent the color, size and quality in our photos but understand returns sometimes happen.
We just ask that you please notify us first before returning and within 7 days of receiving the piece. Items should be returned in the original packing material and packaged the same way it was sent to insure the piece arrives back safely. Sorry, shipping costs are non refundable. Once the item/s are received we will issue a refund.
Please notify us within 36 hours of receiving your order if an item is broken or damaged. Send a convo along with pictures of the package and damaged item. Keep the damaged item and all it's packing material as the shipping company may request an inspection of the piece and package.
If your package never arrives let us know and we will do our best to track it down, send a replacement or issue a refund.
USE & CARE
All of our work is made with porcelain or stoneware and fired in a kiln to 2300*F. Our work is intended to be used, we recommend protecting porous surfaces when using ceramic vases. Condensation/sweeting can occur and may cause damage.
Hand washing is recommend but all of our work dishwasher safe.
Custom orders depend on the request. Sometime we can make it happen other times we can't. Send us a description of what you are looking for and we will let you know if we can accommodate the request.
We do have a wholesale line of work, please visit www.indieme.com, www.potteryandtile.com or contact us for more info.
We do not offer consignment only wholesale.
We donate to local fundraisers and local events, if you are outside of our area than
we can not offer a donation, sorry.
Feb 1, 2018
I love the cactus ring holder so much! It looks exactly like the picture! Super cute on my bathroom counter. There was an issue with my order and the seller Shandi helped to fix it right away! I’ll definitely order items from PotteryandTile again!
Sep 18, 2017
Sep 14, 2017